Hey @ehsanjo,
I'm sorry if there was any misunderstanding regarding the long-distance option that was added to your account. The details of the offer are always confirmed before being added and can also always be found online on your Fido MyAccount or on your invoices.
If you have any questions or need assistance, please don't hesitate to contact us.
-Allan
The answer you gave was very clichéd and repetitive. thank you .😐
Let me explain: the point is that when the offer was shown to me, no explanation was given. Not even an email was sent to me that I have a document and proof of what I am confirming. I think the company is extorting new arrivals and this is not true at all. This is a clear scam.
Even now, it is very easy for you to say yes, it is written in your bill and give such clichéd and routine answers to the problem. But this answer of yours does not solve anything.
I wish I had taken a screenshot when this offer came to me... but unfortunately I didn't. It was only mentioned that you enable foreign long distance calls and it was not said at all that it is for certain countries.
When will we know the details? When we receive the bill!! At the end of the month with a heavy cost.
Even in the details of the plan, there was nothing in my account. Like this image that is attached.
I will deactivate my SIM card and I will definitely inform the community and friends I am in contact with to never buy a SIM card from a fraud and theft company like Fido.
We definitely don't want you to feel this way.
We do value being transparent and honest. On our end, we make sure the list of countries is enlisted before the confirmation, in the confirmation email, or the invoice.
Please contact us here, we'll be happy to further look into your account and help.
