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565K Members
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19.8K Posts

Activity in Fido Community

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Re: Any plans to do something with spam SMS?

7726 was introduced at least five years ago and clearly, it has not been effective. Reporting spam to 7726 is supposed to allow carriers to review the message content. However, the spammers are able to send out bulk messages before this review leads ...

llkwmlkm by • I'm a participant level 3
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Resolved! Re: Worst customer service

DO NOT CHAT WITH FIDO CUSTOMER ERVICE IN CHAT FROM YOUR ACCOUNT AT ALL THEY ARE ALL SCAM 100%. i DID CANCEL MY ONE PHONE LINE BUT STILL MY SERVICE IS ACTIVE WITH HUGE ROAMING BILL AND FINALLY TODAY I CANCELL MY SERICE I CALLED THROUHG 611 BUT STILL I...

Farahnaz_7 by • I'm a participant level 2
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Resolved! Re: Customer service review

LET ME TELL FIDO DO SCAM WHO PEOPLE CHAT ON LINE THROUG ACCOUNT 100% SCAM I CANCELLED MY SERVICE TWO WEEKS AGO AND DID NOT SAVE MY CHAT HISTORY AND I GOT CONFIRMATION  NUMBER TOO BUT STILL UNTILL TODAY THEY KEEP ACTIVE MY SERVICE AND CHARGING MY HUGE...

Farahnaz_7 by • I'm a participant level 2
  • 32 Views
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Re: Modem return

Hi again @Macliang,   I've updated the link I posted the other day as it seems I didn't do it properly. Sorry for that.   Regarding your situation, since you've cancelled your service back in December, our new modem recycling policy wasn't in effect ...

FidoVan by • Moderator
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complaint about the customer service

There are at least ten calls that I did with fido customer service. But today this lady is horrible. She urge me to get one promotion and her attitude is "amazing".  And I do not know how to complain exactly this customer service person. 

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Latest from our Blog

FIDO YEAR END WRAP CONTEST 2023 WINNERS

  Hi @Community,   We wrapped 2023 with an awesome exclusive contest available to select customers as a thank you for another year together!   Now, it's time to celebrate the lucky winners of a $500 ...

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Introducing the Samsung Galaxy S24 Series

  Hey Community,   Exciting news! Samsung just announced their new Galaxy S24 series, and you can secure yours by pre-ordering on fido.ca. Mark your calendars for the official launch on January 31!  ...

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Fido XTRA’s Decathlon Contest

  Prizes to stay active this fall   Make the most of your autumn activities! Get a chance to instantly win 1 of ten (10) $200 Decathlon eGift Cards.   At Decathlon, you’ll find everything you need to...

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