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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23665 Views
  • 0 replies
  • 8 likes

Resolved! Double charged for $10 auto-refill

Anyone else get double charged with auto-refills.   We are pay by the minute $0 Unlimited text add-on @ $10   Balance is not low $40+   Why would it charge $10 twice?     ***Edited to add labels***

Eigtball by I'm a participant level 1
  • 3300 Views
  • 6 replies
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Resolved! Deceptive contracts

I signed up for a contract during the boxing day period. The retention department offered me a samsung note 20 ultra for approx  $33/month for device and $45 for 21 GB of data. The plan offered over the phone was approx $84/month including taxes. The...

Resolved! Number Porting

i am currently with telus and just got my fido phone today with a fido number. i tried to port my new number over the phone but its not working. i called telus and they dont know why it wont port. any ideas?

agrandy by I'm a participant level 1
  • 6016 Views
  • 3 replies
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Fido is abusing customer trust

I called Fido over a month ago regarding my phone plan. I have been a long time fido customer but another wirelss provider was providing the EXACT same plan for $15 cheaper. I called Fido to give them a chance to match the price before I move to anot...

niki2 by I'm a participant level 1
  • 526 Views
  • 1 replies
  • 0 likes