Sorry to hear this has been your experience, @Ali-Haeri. Rest assured that this is not our intention at all and providing great customer service is always a priority.
Please contact us again and we'll be more than happy to look into this with you.
Hey @Kiana3
You'll receive another email when the device ships.
If you have any further questions, don't hesitate to get in touch with customer service.
Hey @ehsanjo,
I'm sorry if there was any misunderstanding regarding the long-distance option that was added to your account. The details of the offer are always confirmed before being added and can also always be found online on your Fido MyAccount o...