Hello,
I have previously been using the My Account app without issue. However, when trying to access the app today, it requests that i get another authorisation code. I'm using the same phone, nothing else has changed. When I enter my phone numbe...
Hello,
What are these Fido codes for? Are the used to verify access to my account? If so, was someone trying to access my account since I never requested the codes?
Cheers
Hello,
Currently, both My Account via computer and the App show my usage updated 12 hours ago. My App is version 3.3.3.4 (1212) for android. Is it available for android? I have tried with data as well as via Wifi and I have never seen any Real-ti...
Hello Community!
The CRTC has decided (finally!!) to put an end to locked devices and unlocking fees! As of December 1, 2017, all individual and small business wireless service customers will have the right to have their cellphones and other mobi...
Hello,
I hope I do not offend anyone on either forum by asking, but how difficult would it be to combine the communities? I'm sure both communities have many of the same or similar concerns. The technology is there to translate. Having a single t...
Hello Mjko0927,
Sorry to hear you're having issues with your eSIM. However, could you please clarify what you mean by this statement?
@mjko0927 wrote:
... I temporary deactivated my fido service....
Had you temporarily suspended your servic...
Hello Kassayeb,
Welcome to the community!
Sorry to hear your bill is higher than expected. I understand your bill was attributed to call made to the Netherlands. I also understand the call was made via WhatsApp. I further understand you were ...
Hello again,
Sorry to hear you're still having issues obtaining the return authorisation for the modem. As mentioned, these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' account...
Hello Dbayancela,
Welcome to the community!
Sorry to hear you're having difficulty ordering a new device online. I understand FidoJulien noted sending a PM in the community. However, you should note that these forums are community-driven and ...
Hello Teemushibe,
Welcome to the community!
Unfortunately, there is no way to identify whether someone might be currently within or outside of Canada. If your intended call recipient has a Canadian phone number, there would be no difference f...